WHO WE ARE
Brainayan has deep expertise in working with the who’s who in the IT industry. We have worked with developers, QA teams, product teams, project managers, tech support, tech procurement – you name it. We understand the day to day of the tech teams and are able to customize the behavioral content to make it accessible and applicable.
TAILORED TRAINING SOLUTIONS
FOR EVERY ROLE IN ITES
Communication Skills
Helping coding language experts get a handle on human language, right from the nuts and bolts of English and getting a handle on the dialects of English relevant for the team to writing emails and messages and participating in meetings well.
Collaborating Effectively
Several times, tech experts take their eyes off human tech – personalities and strengths and a war room becomes a battlefield. We help tech teams raise self-awareness using personality typing and strengths, building empathy, cultivating trust and nurturing collaboration.
Business Story Telling
Tech teams have to understand the business and ensure focusing on impact, not getting caught in the tech echo chamber. Business story telling teaches tech teams how to see their work from the lens of the business and be able to connect their impact with business impact.
Customer Centricity
Teams like tech support, project management, solution engineers, etc., are customer facing – whether internal or external. This program helps them understand how to identify their customers, their needs and be able to address the needs through their work. It sensitizes them to the customer reality and offers a toolkit to be more customer focused.
Influencing Without Authority
Tech teams have to influence cross-functionally – horizontally and upwards – very frequently. Learning the core principles of influence can help all IT professionals be able to collaborate better and get things done faster.
Difficult Conversations
Giving each other feedback constructively, disagreeing in a collaborative manner, negotiating with team members and other partners are essential elements of workplace effectiveness.
People management
We equip tech team managers with a toolkit to manage tech experts well. We help them understand the core skill set for people managers and how to make it work in a tech environment.
LEADING IN THE ITES INDUSTRY
Our learning and development programs are built to help leaders and teams across ITES functions drive performance, strengthen client relationships, and adapt to rapid change.
Leading Teams
Prepare leaders to drive strategic growth, lead distributed teams, and handle evolving client expectations. Focus areas include stakeholder communication, decision-making, and resilience in high-pressure environments.
Managing Teams
Support people managers in navigating team dynamics, managing hybrid operations, and building engagement in target-driven roles. Programs include coaching, feedback conversations, and performance management.
Customer Support Operations
Train frontline and backend teams to enhance customer experience, manage escalations with empathy, and meet SLAs consistently. Emphasis on communication, accountability, and emotional intelligence.
Tech Support &
Infrastructure Services
Upskill tech professionals to collaborate across time zones, explain complex issues simply, and deliver support with clarity and empathy. Focus on client interaction, problem-solving, and cross-functional teamwork.
BPO & Shared Services
Enable teams handling finance, HR, and admin functions to manage global processes efficiently while improving communication and quality. Includes programs on collaboration, ownership, and service mindset.
IT Helpdesk &
Service Management
Strengthen team capabilities in ticket resolution, user support, and communication under pressure. Training in prioritization, conflict resolution, and professional tone.
Project Delivery &
Implementation Teams
Support cross-functional teams with skills in client collaboration, proactive communication, and expectation management across delivery cycles.
SUCCESS
Stories
Regardless of your ITES, we provide tailored solutions to drive transformation across the industry.
Trust-Building for Tech Teams
Brought together engineering, support, and product dev teams through experiential offsites and psychometric tools to strengthen collaboration and trust.
Strengths-Based Development for Tech Managers
Partnered with a SEA-based mobility giant to coach tech managers on leading with a strengths-first mindset and integrated strengths into hiring practices.
Influencing Without Authority in Tech Guilds
Trained guild leaders at a leading SEA bank to lead through influence, not hierarchy—helping them align cross-functional teams without formal authority.
BY THE NUMBERS
ITES professionals trained across support, tech, and delivery functions
Tailored L&D programs designed for ITES teams and roles
READY TO STRENGTHEN YOUR ITES TEAMS?
Partner with us to create tailored learning solutions that address the unique challenges of the ITES industry. Let’s equip your teams to excel in a fast-evolving, service-oriented, and technology-driven environment.